Data Deletion

Effective as of August 9 2026

1. What this page is for
This page explains how to delete your data from Zigglz, which is operated by PestoAI Inc..
Zigglz holds two kinds of information. The first is about you and your business: your account, your sites, your products and prices, your settings and your connected accounts. The second is about your own customers, which the Zigglz console and our API call subscribers: the people who talk to your AI assistant on WhatsApp, Instagram, Messenger, SMS or another channel you have connected. Customer and subscriber mean the same thing here. That includes their contact details, their orders, their appointments and their conversations.
You are in control of both. Deleting from Zigglz is done from inside your account, and it is the same action whether you want to remove your own data, your customers' data, or all of it.

2. Two ways to delete
Delete a site. Use this when you want to remove one site but keep your Zigglz account. Deleting a site removes that site and everything held under it, including its products and settings, its customer records, and their orders, appointments and conversations. Your account stays open, and any other sites you have are untouched.
To do it: sign in to the Zigglz console, open the site you want to remove, go to its settings, and choose to delete the site.
Delete your Zigglz account. Use this when you want to remove everything. Deleting your account removes your own account information and every site under it, which means all of your customers' records, orders, appointments and conversations go with it.
To do it: sign in to the Zigglz console, open your account settings, and choose to delete your account.
There is nothing else you need to send us. You do not need to email us to make a deletion happen, though you are welcome to ask us anything (see section 6).

3. Deleting one customer
If you only want to remove a single customer rather than a whole site, you can delete that individual customer record from the console, where it is listed as a subscriber, which removes their details along with the orders, appointments and conversations attached to them. Depending on your settings, a customer can also ask your AI assistant to delete their own account.
This is the route to use when one of your customers asks you to erase their data. That request is yours to action, because your customers are your responsibility, not ours. See our Privacy Policy for more on that.

4. Deletion can take up to 30 days to complete
When you delete a site or an account, it is removed from the Zigglz console straight away and is no longer used to run your AI assistant.
Full deletion from our systems may take up to 30 days. We hold the data for that short window so that an account can be recovered if the deletion turns out to have been a mistake, which does happen. If you delete something in error, contact us at support@zigglz.com within 30 days and we will do our best to restore it. After 30 days it is gone and we cannot get it back.

5. What we may keep, and why
A small amount of information may outlive a deletion where the law requires it or where we need it to protect ourselves:
- Billing and tax records, including invoices and payment history, which tax and accounting law requires us to retain, normally for seven years.
- Security and system logs, which are kept for a limited period and then deleted on their normal cycle.
- Records we need to establish, exercise or defend a legal claim, to prevent fraud or abuse, or to comply with a legal obligation.
None of this is used to run an AI assistant or to contact your customers.
Deleting from Zigglz also does not delete anything held by a service you connected yourself. If you connected a Shopify store, a Meta WhatsApp, Instagram or Messenger account, an SMS provider or a payment processor, those services keep their own records under their own policies, and you need to deal with them directly.

6. Questions, or help with a deletion
If you are not sure which option you need, if you deleted something by mistake, or if you have any other question about deletion, email us at support@zigglz.com and we will help.
For the full picture of what we hold, why, and how long for, see our Privacy Policy and our Terms & Conditions.